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  1. #11
    ready salted evilzee28's Avatar
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    Quote Originally Posted by kapri View Post
    If he gets someone else to sort it I think he'll have to go to Small Claims Court to try to get his money back . Even if he gets awarded thta's no guarantee he'll actually get the money . Really think he'd be best either working with the first company or otherwise just be prepared to swallow the cost of the repair.
    I agree Kev, but he doesn't feel confident about them doing the job properly now. As you say, this being the motor trade doesn't guarantee that he'll ever see his money if he takes it elsewhere. I've told him that I'd be inclined to take it back to them to do the job again, and say that if they do find something else that may have caused a problem, that I'd want an independant inspection before they do that part of the work and try to charge extra. We all know what a minefield something like that can be, and we're not talkiing small change in repairs here either.
    Nige.

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  3. #12
    American Truck importer v8.jimmy's Avatar
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    As he doesn't know for sure what has gone wrong, he can't be sure it's any fault of the garage, so best if he at least gives them a chance to look and explain what went wrong. Take a mechanic along if possible, and not a "would be" mechanic who's changed the brake pads on his Punto, a working mechanic in the trade IF of course he knows one.
    On a much lesser scale, here's a scenario which happened to me and the customer was not prepared to allow me to have a look and also "lost confidence" in my garage. This happened many years ago when I was about 23 and had a small workshop and small haulage concern. Couple comes into the garage with a FIAT 127, and gets me to drain his coolant and fill with anti freeze. Also wants a heater motor as his has packed in. I got a used one at his request and fitted it. Didn't even charge him for going to collect it from the breakers. Fitted it and changed his coolant and checked and all was well. A week later I get a call from him, jumping up and down and phoning from a Kwik Fit garage in the next town. His car has boiled over and it is my fault as I changed the fan and KF said the fan has failed. He wouldn't listen to reason and wouldn't let me have a look and explain anything to him. He had no trust in me from then on. Guy was a prick, his wife a **** and they obviously know **** all about cars as both were about 6ft 5 tall and driving a FIAT 127 and both passed their test in their forties, so no interest whatsoever in cars. BUT, they would rather listen to the Kwik Fit manager (my EX mate) who said if I changed the fan, it's my fault. Apart from the fact that the fan was a used item with no warranty, it was the ****ing HEATER fan motor I changed, NOT the coolant fan motor......... but they rubbished my name and stopped going into my dad's bakery for their foodstuff as well.:****er:
    Get your mate to give the garage one chance Nige
    Last edited by v8.jimmy; 08-12-2018 at 18:15.

  4. #13
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    Quote Originally Posted by v8.jimmy View Post
    As he doesn't know for sure what has gone wrong, he can't be sure it's any fault of the garage, so best if he at least gives them a chance to look and explain what went wrong. Take a mechanic along if possible, and not a "would be" mechanic who's changed the brake pads on his Punto, a working mechanic in the trade IF of course he knows one.
    On a much lesser scale, here's a scenario which happened to me and the customer was not prepared to allow me to have a look and also "lost confidence" in my garage. This happened many years ago when I was about 23 and had a small workshop and small haulage concern. Couple comes into the garage with a FIAT 127, and gets me to drain his coolant and fill with anti freeze. Also wants a heater motor as his has packed in. I got a used one at his request and fitted it. Didn't even charge him for going to collect it from the breakers. Fitted it and changed his coolant and checked and all was well. A week later I get a call from him, jumping up and down and phoning from a Kwik Fit garage in the next town. His car has boiled over and it is my fault as I changed the fan and KF said the fan has failed. He wouldn't listen to reason and wouldn't let me have a look and explain anything to him. He had no trust in me from then on. Guy was a prick, his wife a **** and they obviously know **** all about cars as both were about 6ft 5 tall and driving a FIAT 127 and both passed their test in their forties, so no interest whatsoever in cars. BUT, they would rather listen to the Kwik Fit manager (my EX mate) who said if I changed the fan, it's my fault. Apart from the fact that the fan was a used item with no warranty, it was the ****ing HEATER fan motor I changed, NOT the coolant fan motor......... but they rubbished my name and stopped going into my dad's bakery for their foodstuff as well.:****er:
    Get your mate to give the garage one chance Nige
    **** me you have customers like mine
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    Official RnS Addict D COUPE's Avatar
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    X5 FRONT PROPS LETTING GO AND TAKING THE SUMP OUT IS QUiET A COMMON PROBLEM...……..sorry for shouting
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