Hi all, I use parcels to go quite a lot and find their service excellent but make sure you read their rules. I sold a antique wall clock on ebay that cost me £400 ten years ago when antiques were worth money. It sold on Ebay for £37.I sent it via parcels to go and DHL smashed it to bits. With most items sent with parcels 2go you get a automatic insurance of £50 so I thought this covers my lay out easily at £47 with shipping.
Parcels 2 go say they don't insure clocks so I have had to give a full refund to the buyer. My thought I should have read the small print, their reply below, I have too much on to fight it.
On behalf of Parcel2Go, may I firstly offer my sincere apologies for the inconvenience caused to all parties concerned.
Please be advised that unfortunately 'clock' is on our list of no compensation items so you would be unable to claim for the damage to this item. You will have been notified of this during the booking process.
If you require any further information please do not hesitate to contact me.
Alternatively you can speak to a member of our customer services team on 0844 847 2600 our offices are open between 8.45am and 6pm.