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  1. #31
    Official RnS Addict Roadrunna's Avatar
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    Quote Originally Posted by wakesupremo View Post
    I have done your speed test. The results are :- Download speed 0.31 mb/s ,upload speed 0.31 mb/s ,ping 73ms whatever all that means. Thanks again.
    There's yer problem then.

    On a 0.3 Mb/s you'll be downloading at around 35KB per second. that second page of pics I sent you would take around 2 minutes 40 seconds to download before it would display the page.

    Either someone in your house is downloading stuff and taking all your bandwidth (Kids will always say they aren't lol) or there's something seriously up with your internet connection

    Are you in a remote area ? Far from your local phone exchange ?

    Try the same test making sure no other computers are on in the house. Also, if you're connecting via wireless try plugging it in via the ethernet cable.

    Sounds like you need to get Virgin to send an engineer out and check it properly.
    Meep Meep.
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  3. #32
    Official RnS Addict wakesupremo's Avatar
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    Been trying to get a virgin engineer out here since Christmas Si. They just keep fobbing us off. The problem is I have suspected a connection problem all along so won't change providers as the problem will still be there. There's definitely nobody else using computers in the house either.
    If it's got tits or tyres, its gonna be trouble

  4. #33
    Official RnS Addict moosehead's Avatar
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    I had a very similar problem very slow internet speed 0.2meg
    also losing connection.
    Took me two years to get it sorted
    In the end I did get an engineer to come out
    and he found the connection box on a pole
    badly corroded
    dried it out redid the connections all been ok
    since.
    I now have 1.25 meg and never lost connection since
    I will not get better speeds because I am a long way from
    the exchange.
    Good luck sounds to me like you need a visit from an engineer
    Mick



    Light travels faster than sound, This is why some people appear bright until they speak
    Check your fan blades!

  5. #34
    Official RnS Addict Roadrunna's Avatar
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    Quote Originally Posted by wakesupremo View Post
    Been trying to get a virgin engineer out here since Christmas Si. They just keep fobbing us off. The problem is I have suspected a connection problem all along so won't change providers as the problem will still be there. There's definitely nobody else using computers in the house either.
    Yep. It does seem like it's an issue with the line then.

    Last thing to try is to make sure your modem/router is plugged in to the main socket coming into your house and not via any extension cables as these can degrade the line quality.

    I take it ADSL is the only option and they don't have actual cable in your area ?

    Do you turn your modem/router off at night ? If so then it might be trying to re-establish a reliable connection each day. You really need to leave them on constantly.

    If you do move the modem then you need to wait approx 3 days before it tries to poll for a faster reliable connection anyway. This then tries different speeds for the next 7 days or so to establish the fastest reliable speed it can work on.

    The only steps other than that are to start taking the phone sockets apart and checking the wiring. You could try threatening them with leaving the service or complaining to a telecom ombudsman (if there is one) to get an engineer out.
    Meep Meep.
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  6. #35
    Official RnS Addict wakesupremo's Avatar
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    I think we have established that it is a line fault somewhere. I need to push for further investigation into the pole connections etc. Thanks for your time on this Si. It has been very helpfull.
    If it's got tits or tyres, its gonna be trouble

  7. #36
    Official RnS Addict Roadrunna's Avatar
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    No worries mate. Will always try to help where I can, just need the right info sometimes to work things out
    Meep Meep.
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