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Topic Review (Newest First)

  • 17-03-2010, 12:38
    Roadrunna
    No worries mate. Will always try to help where I can, just need the right info sometimes to work things out
  • 17-03-2010, 12:31
    wakesupremo
    I think we have established that it is a line fault somewhere. I need to push for further investigation into the pole connections etc. Thanks for your time on this Si. It has been very helpfull.
  • 17-03-2010, 11:44
    Roadrunna
    Quote Originally Posted by wakesupremo View Post
    Been trying to get a virgin engineer out here since Christmas Si. They just keep fobbing us off. The problem is I have suspected a connection problem all along so won't change providers as the problem will still be there. There's definitely nobody else using computers in the house either.
    Yep. It does seem like it's an issue with the line then.

    Last thing to try is to make sure your modem/router is plugged in to the main socket coming into your house and not via any extension cables as these can degrade the line quality.

    I take it ADSL is the only option and they don't have actual cable in your area ?

    Do you turn your modem/router off at night ? If so then it might be trying to re-establish a reliable connection each day. You really need to leave them on constantly.

    If you do move the modem then you need to wait approx 3 days before it tries to poll for a faster reliable connection anyway. This then tries different speeds for the next 7 days or so to establish the fastest reliable speed it can work on.

    The only steps other than that are to start taking the phone sockets apart and checking the wiring. You could try threatening them with leaving the service or complaining to a telecom ombudsman (if there is one) to get an engineer out.
  • 17-03-2010, 07:31
    moosehead
    I had a very similar problem very slow internet speed 0.2meg
    also losing connection.
    Took me two years to get it sorted
    In the end I did get an engineer to come out
    and he found the connection box on a pole
    badly corroded
    dried it out redid the connections all been ok
    since.
    I now have 1.25 meg and never lost connection since
    I will not get better speeds because I am a long way from
    the exchange.
    Good luck sounds to me like you need a visit from an engineer
    Mick
  • 17-03-2010, 06:55
    wakesupremo
    Been trying to get a virgin engineer out here since Christmas Si. They just keep fobbing us off. The problem is I have suspected a connection problem all along so won't change providers as the problem will still be there. There's definitely nobody else using computers in the house either.
  • 16-03-2010, 23:54
    Roadrunna
    Quote Originally Posted by wakesupremo View Post
    I have done your speed test. The results are :- Download speed 0.31 mb/s ,upload speed 0.31 mb/s ,ping 73ms whatever all that means. Thanks again.
    There's yer problem then.

    On a 0.3 Mb/s you'll be downloading at around 35KB per second. that second page of pics I sent you would take around 2 minutes 40 seconds to download before it would display the page.

    Either someone in your house is downloading stuff and taking all your bandwidth (Kids will always say they aren't lol) or there's something seriously up with your internet connection

    Are you in a remote area ? Far from your local phone exchange ?

    Try the same test making sure no other computers are on in the house. Also, if you're connecting via wireless try plugging it in via the ethernet cable.

    Sounds like you need to get Virgin to send an engineer out and check it properly.
  • 16-03-2010, 20:10
    Yella f100
    Quote Originally Posted by wakesupremo View Post
    C'mon Kev sort yourself out, my tyres are 315s
    Ammended if you find me squashed on the road with a 315 tread pattern, it still was Gary,
    Mish says make sure you do a proper job as insurance don't pay out if i am only injured.
    P.S. have forwarded this stuff to a safe place ,just incase anything happens to me on the way to work this week
    LOL
  • 16-03-2010, 20:01
    wakesupremo
    I have done your speed test. The results are :- Download speed 0.31 mb/s ,upload speed 0.31 mb/s ,ping 73ms whatever all that means. Thanks again.
  • 16-03-2010, 19:55
    wakesupremo
    Quote Originally Posted by Roadrunna View Post
    Virgin also do something called traffic shaping. If someone in your house is downloading films or music then it's likely you're hitting their download limits. If this is the case then Virgin drop the speed of your connection to a crawl for a set period of time
    Apparently nobody in our household downloads films or music Si. i will try the test on the link you sent to see what that shows up. Thanks.
  • 16-03-2010, 19:53
    wakesupremo
    Quote Originally Posted by Yella f100 View Post
    Mark i got to be a bit carefull not to upset him ,i meet him fairly often on my way to work
    me on me bike ,him in his honking great bit yank truck,both passing in opposite direction,if they find me all crumpled up and partially joined to my bike with a 255 tyre pattern all over me one morning
    IT WAS GARY WHO DID IT
    LOL
    C'mon Kev sort yourself out, my tyres are 315s
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