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Hello everyone. We are currently experiencing a higher number of calls than usual. Unfortunately this has coincided with a new IT system launch. The result is an increase in call handling time but we are actively working towards a solution. We will post updates on this Forum as soon as we have further news. Please accept our most sincere apologies for any inconvenience caused in the meantime. Kind regards, the RH Specialist Insurance Team.
 

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on the low down
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answer your phones

we dont sit in offices with out ears glued to phones we have other things to do
1/2 hour waiting is unacceptable.....and im still on hold
 

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Tried to renew my truck insurance early due to being away on holiday when renewal is due. Still awaiting the promised call back / e mail 10 days later. Happy to renew, but can't if nobody wants to speak to me.
 
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Hello elevensies, we are very sorry to hear that you were on hold for so long. Unfortunately we are still experiencing the issues which we mentioned above. Did you manage to speak with the team in the end? If not, please could you send us a private message with your details and nature of your enquiry so that we can get in touch.

Kind regards,
Scott

answer your phones

we dont sit in offices with out ears glued to phones we have other things to do
1/2 hour waiting is unacceptable.....and im still on hold
--- New Post Merged As Per 5 Day Bump Rule ---

Hello pride, we are very sorry that the telephone service isn't as good as you should expect. Rest assured we are all working hard behind the scenes to resolve the issues as soon as is possible. In the meantime please could you send us a private message with your details and we will arrange for a member of the team to be in touch about your renewal.

Kind regards,
Scott

Think I changing when mine are up for renewal as I had bad service (IMO) last week on phon e
--- New Post Merged As Per 5 Day Bump Rule ---

Hello pritch, please accept our apologies for not getting in touch. Please send us a private message with your details and we will ensure that you are called about your renewal.

Kind regards,
Scott

Tried to renew my truck insurance early due to being away on holiday when renewal is due. Still awaiting the promised call back / e mail 10 days later. Happy to renew, but can't if nobody wants to speak to me.
 

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just renewed my policy all done and dusted within 15 minutes cheers lee at r/h good price as always. :tup:
 

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maybe the systems should be fully tested before going live or if it an't broke don't mess .:shake: just tried and got the usual we are experiencing larger than normal calls.
 
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maybe the systems should be fully tested before going live or if it an't broke don't mess .:shake: just tried and got the usual we are experiencing larger than normal calls.
Hello beach57, we are sorry that you have been unable to get through. If you send us a private message with your details and nature of your enquiry then we will assist.

Kind regards,
Scott
 

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What time are you open in the sat morning as tried twice more and still did not get through after waiting over 10 mins each time .:shake:I have a 57 waiting on the drive to use .
 

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My name is Martin
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I got through the other day after waiting about 5 mins. The explanation for the delay was switching over to a new Quindell system which has had it's teething problems and staff are adapting to how this works.

Keep at it beach57, I'm sure you'll get through in the end...
 

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Thanks to all concerned, truck insurance now sorted (and cheaper). Prompt response to my e-mail and very helpful phone contact.

Faith restored!

Regards

Pritch
 
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Hi, this is Emma from the RH team (in Scott's absence today). Please message me via this Forum or privately - [email protected] - and I will arrange an urgent call-back from a member of the RH Underwriting team for you. We are hoping to have fixes applied to the new IT system in the next 2-3 weeks. In the meantime, please contact Scott and I via this Forum or email.

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That's correct. We had an additional 4 members of staff working in the RH office on Saturday to try and help clear the backlog which was caused by the launch of the new IT system. Please accept our apologies for any inconvience which this has caused. However, you are always welcome to email me (Emma) direct if you have an urgent query or via this Forum. [email protected].
 
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