Rods 'n' Sods - UK Hot Rod & Street Rod Forums banner

1 - 20 of 23 Posts

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #1 ·
got my V55/5 back today, all fine apart from the NOVA check.

The Galaxie was imported in dec 11 and I have only just got round to registering it. I've got a C&E 389 form which was completed at the time of import by the guy that shipped the car in for me. A bit of googling shows that the NOVA system was introduced in April 2013 and that it has superceded the C&E 389. I suspect a long and involved conversation with DVLA is on the cards tomorrow!!

anyone else in this situation? I suppose it serves me right for sitting on the registration but in my defence when the car came it, it would have needed an MOT for registration and it needed a lot of welding!!

cheers, Taff
 

·
Registered
Joined
·
3,167 Posts
they should not have knocked it back if you supplied them the ce 389 form someone at dvla hasnt done thier homework.
I just registered a car that was imported in 2011 no problems it just depends on who is processing your registration most of them dont know the cut off date and when the nova came in force.
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #3 ·
they should not have knocked it back if you supplied them the ce 389 form someone at dvla hasnt done thier homework.
I just registered a car that was imported in 2011 no problems it just depends on who is processing your registration most of them dont know the cut off date and when the nova came in force.
I thought as much mate. I'll give them a call tomorrow, the guy I spoke to at DVLA (when I eventually got through to a human) was pretty clued up, so I'll ring him again.

I'll add my name to the list of people who are groaning about the local DVLA offices being closed. the one in Bristol was very helpful.
 

·
Off the Xmas card list
Joined
·
24,125 Posts
Bearing in mind that if you had imported after April 2013 and didn't declare NOVA within 14 days then they would have charged you £5 A DAY as a penalty.

Service was always going to get worse when they closed shop, ACE are working on 4 cases at the moment that aren't being dealt with correctly. Policy department said service would improve with their new ' specialist' trained staff at Swansea . We have one case where DVLA are asking for NOVA details etc on a ground up BIVA passed vehicle !!
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #5 ·
Bearing in mind that if you had imported after April 2013 and didn't declare NOVA within 14 days then they would have charged you £5 A DAY as a penalty.

Service was always going to get worse when they closed shop, ACE are working on 4 cases at the moment that aren't being dealt with correctly. Policy department said service would improve with their new ' specialist' trained staff at Swansea . We have one case where DVLA are asking for NOVA details etc on a ground up BIVA passed vehicle !!
i saw that fiver a day fine, and quick mental maths had me oweing them nearly £4K!! nearly spilled my pint!!

--- New Post Merged As Per 5 Day Bump Rule ---

os, so the plot thickens slightly.

Apparently, my CE389 is not acceptable to the DVLA as it has not been endorsed by HMRC.

I need to send my CE389 to HMRC Peronal Transport Unit (PTU) at Dover along with a cobering letter, where HMRC will endorse it, stamp it to state as much and then they will return it to me. It then becomes acceptable to DVLA.

I can then re-submit my V55/5 to DVLA and cross my fingers once again.
 

·
Rod'a'holic
Joined
·
1,037 Posts
i saw that fiver a day fine, and quick mental maths had me oweing them nearly £4K!! nearly spilled my pint!!

--- New Post Merged As Per 5 Day Bump Rule ---

os, so the plot thickens slightly.

Apparently, my CE389 is not acceptable to the DVLA as it has not been endorsed by HMRC.

I need to send my CE389 to HMRC Peronal Transport Unit (PTU) at Dover along with a cobering letter, where HMRC will endorse it, stamp it to state as much and then they will return it to me. It then becomes acceptable to DVLA.

I can then re-submit my V55/5 to DVLA and cross my fingers once again.
Same situation for my truck last November, it will not be a problem just time consuming. DVLA / HMRC have no idea how many cars are not registered but were imported before NOVA they have had to create new procedures to deal with them.
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #7 ·
Same situation for my truck last November, it will not be a problem just time consuming. DVLA / HMRC have no idea how many cars are not registered but were imported before NOVA they have had to create new procedures to deal with them.
i suspect you're right RB. I had a long convo with the HMRC PTU and they were quite helpful. I have sent my C&E 389 with a covering letter to explain and hopefully will get it back stamped and endorsed.
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #8 ·
thought I would update this one.
I sent off my C&E389 to the HMRC (Registered letter, of course, as there are single copy originals in there) and they sent it back, unendorsed, and told me that they needed a copy of the sales invoice for when I bought the car.
I got hold of the vendor who did me an invoice and I duly attached this to the C&E389 and sent the whole lot off to HMRC again (registered again).
Then I sat back and waited. A week passed and nothing, which was all the time to it took to reject it last time, so I started to feel quite hopeful.
A month went by and nothing, so I rang them. They told me it had been endorsed with no problems and had been sent, should be with me any day now.
Two more weeks passed and still no sign, so I rang them again. Not turned up sir? we sent it 5 weeks ago.
So I asked for a tracking number so we could trace it. Oh, we didn't send it recorded or anything, it went standard 2nd class.

So I lost my rag a bit. Now I know the woman I was talking to wasn't personally to blame but I gave her both barrels. She kept apologising and I kept pointing out that she didn't really care because it wasn't her stuck with an unregisterd car and no paperwork, was it?

She eventually put me onto her gaffer and I laid into him as well (the air is thin up here on the moral high ground). The gaffer started suggesting all sorts of things, so I stopped her and pointed out that it was up to her team to find me a solution. She agreed and told me she would ring back in and hour with some answers.

To be fair, she was only 45 minutes and she had spoken to DVLA. Now, DVLA won't normally accept anything but originals but, as HMRC have admitted losing my documents, they will make an exception for me. Apparently.

I remain unconvinced. She did give me the name and details of the desk officer she had spoken to, but I just have this nagging doubt that it's going to be an uphill battle from now on.

I'm fuckin annoyed that it's cost me nigh-on £20 quid in recorded delivery to get nowhere and that the HMRC are happy to send out your originsl paperwork on a 2nd class stamp.

Oh well, it's not like I wanted to drive it this summer or anything.

--- New Post Merged As Per 5 Day Bump Rule ---

here it is, by the way, with the rear arch and sill welded up. One rear arch to go

 

·
Off the Xmas card list
Joined
·
24,125 Posts
Government offices never send anything back tracked / signed for etc but expect you to send documents which are irreplaceable to them. That's one of the reasons they had LOs in the first place. At least DVLA are accepting copies of passports / driving licenses as proof when registering. They can't even keep track of SORN notices sent to them.

Good luck with it all . I think you may have a bit of arse kicking to hand out still :(

PS I always thought that CE389 wasn't issued until all duties were paid anyway ?
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #11 ·
Kev, this is the 5th car i've imported and I never got a CE389 until the tax was paid, as you say.

Magneto, frustrating, isn't it?
 

·
Registered
Joined
·
259 Posts
I can see I'm going to have fun bought mine of ebay unseen (i know now) i only have a title and cannot get hold of the seller plus I've had it 5 yrs but due to circumstances beyond my control never started on it again untill recently.
 

·
Registered
Joined
·
2,540 Posts
built a 59 suburban for my mate that has been at the trimmers for the last 2years!!! but has been in the country since 93 and never been on the road , i can see thats going to be fun !!!!
 

·
American Truck importer
Joined
·
11,742 Posts
built a 59 suburban for my mate that has been at the trimmers for the last 2years!!! but has been in the country since 93 and never been on the road , i can see thats going to be fun !!!!
WTF, is the trimmer rearing the cows to get the hides Bob?
If your mate has all the title, C386 or c389, etc it will be okay, just a bit of fucking about if DVLA refers you to HMRC for authentication. However, worth also putting a note in to explain why it has taken so long to get it registered, e.g. the fact that on import back in '93 it would need an MOT to register and as it was a resto project, that couldn't happen at the time, and like all things, time has rolled on. I was quizzed at the LVLO in Edinburgh as to why one of mine had taken 12 years to register, but when I explained it he understood, not that I had restored it, but it no longer needed an MOT so it was easy to register it now! Wasn't me who imported it btw, it was brought in and left for years and I bought it to restore but sold it on. In fact it was that '59 Fleetside I delivered the same day i brought you your windscreen.
 

·
Registered
Joined
·
18 Posts
I've brought a few cars in recently from the US and I must say that I've found the Nova/V55 process fast and painless, however, in spite of me specifically asking each tine, they never send back the original titles! I always keep scanned copies of everything I send them, just so I've got the records, but this does annoy me, especially as they can manage to send everything else back and that's the only thing I've asked for!
 

·
Off the Xmas card list
Joined
·
24,125 Posts
To the best of my knowledge they won't send back the original titles , stops them being reused.
 

·
American Truck importer
Joined
·
11,742 Posts
I had heard that the titles are supposed to go back to the States, BUT I've also heard of some people getting them back from Swansea, so I suppose it's a lack of continuity in DVLA, as Kev has said before, arse and elbow syndrome
 

·
scavengers cc
Joined
·
2,838 Posts
A mate of mine sent his docs off to DVLA,he had them all returned as it was imported 8 yrs ago and was NOVA registered,
The answer was simple he went online registered his car with nova,although in the country of origin choice there was no USA so he picked sweden,that was that he either printed the NOVA number or waited for the letter and hey presto all sorted online within 5 mins,he then sent his paperwork off and it should have been on his doormat on his return from the Hayride if he was lucky as i got mine back while at the Hayride, mine personally took less than 10 days.

Jack
 

·
Registered
Joined
·
487 Posts
Guys, I've just done this.

The car was imported in Oct 2000, I rang DVLA they said that I couldn't register if it wasn't on the NOVA scheme. So they told me to ring HMRC, I spoke to someone there and they gave me the list of things I needed to send to them and where to send it (car team) I sent them all the paperwork they wanted registered post and they returned it a week later with the NOVA letter to register. No fee or problems, PM me if you want the details.

Cheers D an
 

·
is currently reloading.
Joined
·
844 Posts
Discussion Starter · #20 ·
Guys, I've just done this.

The car was imported in Oct 2000, I rang DVLA they said that I couldn't register if it wasn't on the NOVA scheme. So they told me to ring HMRC, I spoke to someone there and they gave me the list of things I needed to send to them and where to send it (car team) I sent them all the paperwork they wanted registered post and they returned it a week later with the NOVA letter to register. No fee or problems, PM me if you want the details.

Cheers D an
Dan, I've done all that.

My current issue was with HMRC losing my CE389

--- New Post Merged As Per 5 Day Bump Rule ---

The cover letter and CE389 duplicate arrived today, to be fair the HMRC PTU have included a very thorough covering letter along with a POC at the DVLA (and a address which differs from the pleb one we usually use), so I have written a letter explaining everything and it will all go in the post tomorrow.

Rather predictably, the original, lost CE389 also turned up... couldn't write it, could you?
 
1 - 20 of 23 Posts
Top